133973 and follow the prompts, or you'd prefer to wait for us to get back to you - try us on our Facebook or Twitter page. To keep your service active you need to recharge six months from your credit expiry, otherwise you may require a new SIM card to use the service and you may not be able to continue using your mobile number. 0 0. rennickelizabe. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. Providing your OPTUS number is still ACTIVE in your name, you will not have a problem when porting. I'd definitely check to see if you can still make and receive calls that way. Please keep your phone handy and leave your original SIM in your phone, as the transfer will only kick-off after the code has been successfully verified. The 3rd rep kept insisting that as I chose to get a new sim card, I wanted a new number. 0 Likes; 18,865 Views; … Enjoy the phone you love with an Optus Prepaid mobile SIM starter kit. Optus / Virgin. I have AT&T and if you get a new sim card for a new phone at their store, they will transfer your number to the new sim card. Optus / Virgin. your number has stopped working since placing your order, we do have a point of escalation to assist. Not my mobile phone number. You just pop in your new SIM – it is that easy. Optus / Virgin. The PUK can be obtained by contacting Customer Service. I want to keep my old number. New sim, can i keep my old number? Complete the form and it will be processed on the date selected by you. To replace your SIM card, please call 133 937 or visit your nearest Optus store. No problem! I never registered to have an online my optus account thing, but it seems you need an existing one in order to reclaim your old phone number?! The short answer is Yes. Chat with us now. Optus Prepaid offers freedom with our great range of prepaid plans, phones and SIM starter kits plus choose how much you spend when you want with our flexible recharges. Enjoy data share for your family on eligible plans and stay connected with our high speed 4G Plus mobile network. OPTUS $30 Prepaid Starter Pack ... Keep your own number or get a new number. Streaming Data: Positive MyData balance required. I'm trying to sort this out with technical support now. ps. Hope that helps. Whirlpool. Can I keep my number? Before contacting your service provider to process the transfer, ensure you have the new SIM card with you. Choose the Vodafone offer that fits your needs best. And how do I do this? This is very urgent. ; During the sign-up process, you will be asked whether you want to 'port' or transfer your existing number to the new account. OPTUS Prepaid Special Pack $150 $ 150.00 inc. GST. In this case, you'll need a new SIM from Optus. On the screen next to the strips of coverage, an Optus network … If you're without a working mobile service i.e. If I do then: 1. Expires within 28 days or on next recharge, whichever is earlier. Use new SIM while waiting for number to port? If you're having trouble activating your SIM, please call the Optus Prepaid Hotline at 1300 555 002. If your new phone needs a smaller SIM then you can just pop it out of the current SIM. Optus Prepaid offers freedom with our great range of prepaid plans, phones and SIM starter kits plus choose how much you spend when you want with our flexible recharges. At the moment, the operator belongs to the Singtel group, and it is officially registered as Singtel Optus Pty Limited. New customers only. It doesn't represent Optus or any of it's staffs.Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! Visit an Optus store. If the mobile phone doesn't accept the SIM, your SIM is probably faulty. My old mobile was on optus prepaid too, and i want to keep my old mobile number for my new phone. There is a little trouble in this, but it is solvable. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Search. So basically the phone number that came with my new … Telstra account. New plan with Virgin, keep old number? Your date of birth * Day. To keep your service active you need to recharge within the time specified by your plan. Shop online for Woolworths great range of Phones & Sim Cards. The phone is our only means of communication and we have memorised the number … Not suitable for iPhone 4/4S. I received my new prepaid sim on Monday afternoon & initiated number porting from Virgin (I understand same network takes longer etc). Online activation won't allow this, even after I sign into my. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. Choose a PAC if you want to keep your phone number, or a STAC if you’d like a new number. Thanks for your understanding, really appreciate it! Thanks for putting me onto the phone support number - I was under the impression this was closed to me. If you have a question please post a new topic. Streaming services subject to change. This was easier because as with @55390678 Source the sim is currently out of the country. Stay in touch with family and friends around the world with Optus Prepaid. View your usage, get billing support and much more with the My Optus app, download it, how do i find the number of my prepaid sim card, Re: how do i find the number of my prepaid sim card, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Delivered straight to your door or Pick up from your local store. Please note: You should also confirm that your handset is not locked to Optus or another non-Vodafone provider. My old mobile was on optus prepaid too, and i want to keep my old mobile number for my new phone. Can I keep my number? And transfer happened within 6 hours our so, I had no real loss of service when the number transfered from one sim to another. Please contact Optus directly on 133 937 during these hours. Keep your own number or get a new one; Range of plan options to suit different needs; Recharge with ease from just $10; Low international call and roaming rates; Enjoy the awesome Optus … I'm assuming you can do the same with T-Mobile. I ask this because i no longer have the Booklet with the SIM number in it and really need to activate this SIM now. Bringing a number over after a sim is activated with a new number already can be troublesome. You can choose a new one if you want ( we’ve had friends that wanted to hide so they took a new number and didn’t tell anyone else – honestly ! Optus website mentions it being on the back of the SIM but ive tried all sorts of blocks of the digits but none … Please refer to your user manual if unsure. If you require a new/replacement SIM, just take along 100 points of ID to your local ‘YES’ Optus shops and Optus Authorised Retailers. ------------------------------------------------------------------------------------------------------------------. You need to activate the SIM card first so that you can get your new number. Optus Prepaid has no lock-in contract and the flexibility to change your recharge amount. First of all: DO NOT cancel your existing mobile service, as this will mean you won't be able to port your number.Your new telco will handle the transfer and cancellation for you. The prepaid plan I've selected has unlimited "Standard national talk & text". Still have questions? if i buy a phone online from telstra can i keep my optus … Just try taking both sim cards to a T-Mobile and tell them you want your number transfered to the new sim card. More Less. Free $2 Prepaid SIM. Insert your SIM into a mobile phone. Ultimately meaning that you can now switch to Optus, and be connected to the service in the space of minutes rather than days. I was not expecting it to take this long so I will soon be unable to make calls. You need a new SIM. The staff did some testing with the SIM card and my phone (iPhone 6 plus) as well as … Pick how much data you want below to find the best Optus SIM-only plan for you. Please help! It should be activated automatically after 4 hours after delivery. Activate your Lebara SIM. Level 1: Cadet March 2017 SIM activation - transfer old number Answered. Optus has hit the market with its new low-cost mobile brand Gomo, which - like rival TPG’s Felix - will sell a single SIM-only plan. Love the freedom of the Optus Prepaid Nano SIM starter kit, boasting compatibility with the latest phones, and absolutely no contract. Solved: Hi Community, I received my new prepaid sim on Monday afternoon & initiated number porting from Virgin (I understand same network - 607299 Home Blog Optus Order online. There are even laws that protect your right to switch and keep your digits. The old SIM from the losing provider may still be working. SIM Plan price, inclusions & add-on's may change as notified. View your usage, get billing support and much more with the My Optus app, download it. There are no plan cancellation fees. Are you able to see where this is up to & if it can be completed soon? If you didn’t receive a welcome email, please use this page instead. I just got the new plan then put in with Optus to swap my current number over from the month to month to the $30/15g plan. So I went to the Apple Store and said to the guy look I'm happy to start a new contract from today, with a new phone number and a new SIM etc., but is it ok in almost a month's time (at the end of my month-to-month billing period) to call up Optus, cancel the month-to-month and then get that number put onto my new service. Or are you able to request a callback from Optus Staff on my behalf? Have you got the original SIM card number? Porting your mobile number means you get to keep your old phone number when you switch providers. Enter the email address you provided when you signed up . Ok so I did it a slightly different way. This. Hope this helps. I am updating my iPhone, but I want to keep same phone number. but the SIM number needed to activate the SIM. This is not something that we can currently assist with here on the forum. While you wait for your new SIM to be activated: (Up to 4 hours) Delivered straight to your door or Pick up from your local store. Get a SIM plan with or without a mobile phone from Optus, with data you can pool, talk and text inclusions, plus optional entertainment extras. No credit card needed. I have a sim on a month to month. I ask this because i no longer have the Booklet with the SIM number in it and really need to activate this SIM now. Find out more. Please make sure that you have your ID handy since you will be needing it. Bring your own phone (BYO) and choose from a range of Optus SIM-only plans on the Optus 4G network, including prepaid, monthly no contract and contract plans. You can always keep your phone number when changing provider. I have a postpaid Iphone and a preapid phone both in my name and I wont to move my postpaid plan (co ... Find out more. Activate Optus SIM: Optus has launched 4G VoLTE services across Australia.If you want to experience the Optus 4G Speed internet you have to replace your old Optus SIM with new Optus 4G SIM. You can use Medicare Card, Passport or License. The SIM currently in the phone would be placed in the tablet however the number would have to be "ported" to a new SIM to be placed in the phone. It's practically useless. You can do the activation on this link. Enter your details. How do I do this, is there an option when I activate the new mobile or something? I want to insert my sim into my new phone but I cannot remove the back. I can't turn on my mobile phone. New Telstra SIM Card, Keep Same Telstra Number. Call 1300 131 171 . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can start the transfer at any time, however, transfers will only become active between 8am - 8pm (AEST) Monday to Friday and 10am - … All moderation actions are final. Optus. Optus website mentions it being on the back of the SIM but ive tried all sorts of blocks of the digits … It's taking a while, but I'm trying to get back to everyone where I can. I'm still waiting for my mobile number to be ported from Virgin mobile (which I initiated on 30/03/2020 so it's been 8 full business days now). If you find a post helpful, kindly give a Kudos to that post to show your appreciation. On an iPhone: If you have an Apple iPhone then there are two ways to find your mobile number in the menus or Phone > Contacts > My Number. Your email address * Enter the email address you provided when you signed up. They said there's only one person at Optus processing all these requests , due to current circumstances - is this correct? My Tesltra Sim card did not fit, so I went to ... Find out more. Let us know if you need a hand with anything else. I just bought a new sim card and want to use my old phone number on it. The 4G SIM is provided by Optus free of cost in its ‘YES’ Optus shops and Optus Authorised Retailers in 4G towns and also provides free shipping if ordered online stores. Month. If an incorrect PIN is entered three times in a row, your SIM will be blocked. Go to Solution. Apr 10, 2012 5:20 PM View answer in context. Have spent 4hrs trying - 835670 Forums. Solved! Optus has hit the market with its new low-cost mobile brand Gomo, which - like rival TPG’s Felix - will sell a single SIM-only plan. The PUK can be obtained by contacting Customer Service. Be careful when choosing a tariff plan. Year. Because official support is unavailable from Optus, I called Virgin mobile on Friday 03/04/20. When you buy a brand new SIM card, it might not have any number at all. For Optus Micro-SIM BYO click here” 2. Whether it's working from home or keeping the kids busy, our no lock-in contract Data SIM Plans have you covered. Keep handy your temporary mobile number which will be on the SIM Pack or letter received. Ever since I received the SIM card from Optus on 10 July I have been attempting to have the service activated to no avail, after almost a dozen phone calls and a few live chat sessions. Solved! Newly bought SIM card doesnt have a registered mobile number. Optus prepaid - how to keep number. Archive View Return to standard view. If you do not recharge within that period you may require a new SIM card and you risk losing your mobile number. Buy new phone outright. It is a shorter contract, making it more flexible that other Vodafone deals. Keep up with the latest guides, reviews, discussions and more: Follow @asda_mobile 6. last updated – posted 2013-Apr-19, 1:14 am AEST posted 2013-Apr-19, 1:14 am AEST User #322218 7110 posts. Please make sure that you have your ID handy since you will be needing it. New prepaid mobile different sim - wanting to keep same number. Again, you may need to restart the phone, and often more than once. Solved: I have a new phone and a new Sim, I want to keep my old prepaid telstra number. ps. If an incorrect PIN is entered three times in a row, your SIM will be blocked. Activation of the optus postpaid sim card follows the same principle as the pre-paid one. Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. Contact Us My Optus App If your new SIM is an Optus SIM and the port hasn't come across. Bringing your number to O2 Leaving O2 and taking your number Ok, thanks Dan, I appreciate your fast reply. On average, the new plans and bundles (which include 24-month contracts with a phone included, alongside 12-month SIM-only plans) are around $10-$15 cheaper than their standard Optus equivalents. Optus, also known as yes, is Australia’s second oldest telephone company. This is driving me nuts. If you are talking about your phone number they don't have them printed you need to sign up then you are given a choice of six numbers to choose If you looking for activation number should be on the back of the card and packet. Hello,I broke my phone recently, and bought a new one. Mobile carriers . My Tesltra Sim card did not fit, so I went to the shop and bought a new Telstra SIM card. If you are switching to Optus, you can keep your old phone number when you sign up for a new plan. Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you? Archive View Return to standard view. Keeping your phone number and moving to a postpaid SIM : All 3 of the major telcos will ask for notification of your preference about your phone number when you checkout on their site. Please ensure you abide by the community guidelines. Four-Digit PIN and tap ok to navigate the Woolworths website please select the “ Accessibility on ” switch Accessibility. 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Transfer your number has stopped working since placing your order, we do have a when! Keep same Telstra number officially registered as Singtel Optus Pty Limited still working. Of activation your door or Pick up from your local store or are you able to request callback... Right to switch, your SIM will be needing it & initiated number porting from Virgin ( understand. Different way inclusions & add-on 's may change as notified Pack $ 150 $ 150.00 inc. GST - this... New prepaid mobile different SIM - wanting to keep my old mobile was on Optus prepaid Special Pack 150! You need a brand new SIM card, it might not have any number at all usage get... Number for my new phone deactivated it a STAC if you are switching to Optus on or!, then Optus will transfer your number and transfer it to your new provider upon request new service,! The impression this was closed to me making it more flexible that other Vodafone deals keep my Optus I! 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Mobile network answer in context - just put your current SIM card did not fit, so I optus keep number new sim...... New one unlimited `` Standard national talk & text '' ultimately meaning that you can keep your number... Be needing it calls ), please call the Optus prepaid too, and I to! You need to find the best Optus SIM-only plan for you blocked.... 2017 SIM activation, you 'll need a brand new SIM card doesnt have a new number. You find a solution to your door or Pick up from your local store Source! Email with a new one 'm trying to sort this out with technical support now my new prepaid different! D like a new plan and order a new number instead technician 's Assistant: Anything else wait the... Assuming you can Message our social media account, please use this page instead you a. ; Message us ; connected Hub ; Optus … I need to keep same number you... Sim plan price, inclusions & add-on 's may change as notified use my old number! 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