updates to service levels, in-scope services, etc. to review / evaluate business change requests and to identify process improvement opportunities, Partner with Compliance, Audit, Operational Risk and other control functions in driving the Change Management strategic agenda to improve the control framework. updates to service levels, in-scope services, etc. Assist in the production of minutes, where requested, Escalate concerns about the quality of meetings and of artifacts, Confirming that all mitigation strategies have been put into operation or are tracking to plan for implementation, Confirming and regularly reaffirming that all residual risk has been accepted by a business owner in writing (including when business owners change), Monitoring policy changes within MS that could could change the vendor?s risk profile or could require different mitigation strategies, Performing regular re-certifications of key risk factors (e.g. Ensure proper spend categorization, Advise internal business partners on BPO / KPO end-to-end sourcing process, policies, templates, RACI, deal risks, and possible risk mitigation steps as part of sourcing process or contracting. Vendor advocate for new business and innovation. Resume: (email hidden) Ph:(phone hidden) SUMMARY Launched HR programs and policies from the ground up to include staff, compensation, benefits, employee relations, training, health, and safety guidelines. Prime facilitator for engagements between various levels of hardware and software vendor contacts and outsourced service delivery providers with ELC legal, Indirect Procurement, Business Relationship Managers and Service Tower Leads. 15%, Drives business team members to define business needs through utilization of effective elicitation techniques. Enhance Master Data Management protocols through the creation of a standardized Excel template for new product creation. Answered incoming and placing outgoing high volume calls in a professional manner. accounts payable specialist known for accuracy, attention to detail and timeliness in managing disbursement functions. Support and participate in standardized governance meetings and enhance core competencies related to invoice review and validation, service performance management, change control, issue management, project management, communication management/education, etc, Collaborate and work closely with end business owners and operations teams to ensure that the right scope of services are defined with the appropriate corresponding service level requirements, Ensure that the managed service agreements are updated as necessary to reflect current business needs (e.g. relevant practices, principles and technologies), Analyze and improve data quality, which includes running regular scheduled data audit reports (e.g. May receive United Parcel service and Federal Express deliveries as needed, Assure visual presentation standards are met by up-keep and maintenenace to include, but not limited to restock, remerchandising, dusting, and vacuuming sales floor as needed, Must be able to stock product at various racking levels, use step-stool or ladder, etc, Financial Reporting: Software Budget reporting, forecast vs. actuals, YOY Savings, Volume Metrics: Vendor Inventory, Contract volume; Contract renewals, Open/Closed, Internal Audits: Help manage internal audits in each domain (not vendor audits), Risk Reports: Software Contract renewals; Aging contracts; aging invoices; Off-Target/At Risk Open Items, Serve as internal spokesperson for the program/project. Managed data entry team, supervised range of special projects/timely shipments from manufacturers, and tracked warehouse deliveries. Reviewed procedures and created a capacity plan for appraisal ordering which eliminated non-value added tasks and improved productivity by 20%. ), Bachelor’s Degree in Business, Finance, Computer Science or other relevant field required, 3+ years of experience working with vendors in a managed vendor environment, 5+ years working in technology or business function, Desire to work in a continuous improvement environment, Experience in Banking and Finance processes/industry a plus, Knowledge of technology processes and products a plus, Partner with colleagues across GRC, Business Technology Services, Procurement and LPL to help drive a culture of risk awareness and proactive risk identification and assessment within the business. Leading a Global Sourcing and Procurement team (60 FTEs with 6 Direct Reports) in the U.S. and India that impacts $1 Billion of addressable vendor spend for hardware, software, telecommunications, professional services, and cloud categories, Managed the oversight of the Bank's third party vendors, Managed multiple domestic resources and coordination of workflow for 40 captive and off-shore resources, Manage NA CSB $321.8m Marcom, $11.9m Marketing, and $187m Vendor Funding Opex budget efficiently to maximize ROI and Vendor Funding claimability, Manage subcontractors and employees to ensure work orders were completed correctly and timely. Besides negotiating key contracts with vendors and business partners, developing and managing operational budgets, and monitoring and evaluating business expenses, I also excel at building strategic relationships, training and supervising new personnel, and maintaining confidential documents and records. Escalate issues and findings to management for quick resolution, Ability to handle systems issues that may occur during atypical business hours, Responsible for any complaints/questions related to TCS processing ,providing feedback loops and solutions to the offshore teams regarding all issues identified, Facilitate discussions between IIOPS and TCS to address performance or quality issues, Handle the scheduling of weekly management and team lead calls to address issues or challenges related to TCS processing and trends, Utilize lean and other tools to provide insights that enable business efficiency and have the ability to support it, Function as primary intermediary with IT for the Pension Support Services VDI image, Analyze large quantities of data trends and determine root cause(s) and collaborate with others to execute mitigating actions, Assess existing processing policies and procedures, training programs and skill sets to identify improvements, Determine appropriate meeting/business cadences needed to most effectively and proactively prepare the business for goal achievement, Develop implementation plans and assist in their execution where people, process or technological gaps exist, Ability to craft executive level presentations from a basis of facts with minimal oversight, Frequent interactions with senior level managers and employees across TIAA-CREF, CSG and Individual & Institutional Operations, 2+ years financial or data analysis and/or communication/organizational administration experience, Solid communication, process development and analytical skills, Strong proficiency with Microsoft Outlook, Excel, Word and PowerPoint, Proactive self-starter with the ability to work well under pressure, prioritize and multitask, Experience engaging offshore resources in a professional, unbiased and effective manner, Ability to manage multiple overlapping projects/assignments at one time with minimal direction, Ability to function effectively and proficiently in an environment of ongoing change, Willingness and ability to travel overseas as necessary, Excellent interpersonal, written and verbal presentation skills, Strong project management, organizational administration and data analysis experience, Ability to work in team settings as well as independently and adapt quickly to new processes and changes, Knowledge of retirement products and other financial products and services, Key focus on risk mitigation and reporting across programs assigned, as well as support for reporting across WMG Operational Risk, Firm wide Operations and WMG Business, Leading small and medium-scale projects with multiple vendors, Proactively identifying and managing issues to full resolution, Developing objective, data driven recommendations wherever possible, Communicating with senior management teams to escalate/resolve project conflicts, 3 -7+ years of experience in project management, process engineering or strategy within a financial services or operations environment, Experience within a wealth management or investment banking environment is highly preferred, At least 8 years’ experience in vendor management, program management and overall 12+ years in Project Management or equivalent, PMP/PgMP , ITIL, and agile certifications highly desirable, Ability to craft project management approaches based on lean, agile and traditional project management approaches. Seeks and produces profitable business and leverage’s long term relationship’s to enhance these efforts, Strong negotiating skills and experience in negotiating terms and conditions, Excellent people, presentation and communication skills, Willingness to travel approximately 25% of the time, Prefer candidate to be located near Superior, Colorado, High volume Accounts Payable processing in an automated environment, Ability to lead and direct multiple projects simultaneously, Ability to delegate work to offshore team members, Create decision models of loss mitigation workout options based on approved matrix, and confirm workout options are in the best interest of the Bank and our servicers, Proficient with debt to income ratio requirements, Perform in a fast-paced production environment to comply with loss mitigation CFPB timeline requirements and servicing level agreements, Work with mortgage servicers to ensure adherence to signed servicing agreements and protocols, Effectively identify and change the resulting policies and procedures impacted by project implementation. Based on play book, ensure all Outsource specific contract terms included + addressed. Developed and executed negotiation strategy to achieve financial goals for books business. Single point of contact to research and resolve issues/concerns for installation, maintenance, and ordering services/activities with assigned internal and external customers, Audited vendor invoices to ensure proper billing and payment, including weekly/monthly maintenance expenses, Led weekly/monthly/quarterly operational review meetings with vendors to ensure compliance with company standards and performance expectations, Addressed vendor concerns and requirements as needed to ensure complete supportability of customer needs, Assisted in defining vendor requirements for statements of work and predetermined service level agreements, Compiled data and provided information/feedback reports to other internal organizations and management, Worked with technicians to guarantee the proper scope of work was being covered, Assessed estimates and proposals for the clients to review, Called technicians to ensure they were onsite at the correct times, Monitored work orders and scheduled them to be completed in the time allotted, Confirmed with the client that they were satisfied with the work that was completed, Worked closely with managers, receivers, & co-worker to produce Definite results, Enhanced company reputation by Proving myself with work endurance, Created and built product displays to Advertise Weekly Sales, Promoted to Full-Time Merchandiser after only 4 months in the field. elimination of duplicates; standard text formats, retirement). Analyzed prior sales in specific regions to determine appropriate inventory to bring to events and reviewed sales after events seeking trends. and external (Suppliers) users of the CLM tool, act as first line support, Educate and support Contract Managers on policy, process, and procedures in support of VCM program, Establish, create, then manage regular reporting/metrics, including weekly status reports, Interface with Legal department toward administration of Clause/Template library in SAP CLM tool, Demonstrated ability to interpret retail vendor guides for requirements of our business, Knowledge of the footwear and apparel industry, Demonstrated ability to maintain a high attention to detail in a dynamic environment, Proficiency with SAP, WM, Sales Force, and Microsoft Office Suite, 1-2 years business experience. This resume was written by our experienced resume writers specifically for this profession. Maintain and periodically review Accounts Payable vendor files to ensure that all necessary vendor information is accurate, Prepare order forms, maintain records, and track the delivery under the direction of unit managers, Assist in the preparation of annual department budget, Research, analyze data, and prepare reports upon request of IT managers. This service vendor contract template shows a sample format of a contract that consists of details such as billing address, payments, service maintenance and replacements provided, one invoice, application, termination, service calls and so on. Ensure all requests contain the appropriate supporting documentation and comply with corporate requirements before they are implemented into SAP. Trained new hires on all JPD audit rules, process and procedures. Vendor Manager specializing in writing complex service contracts including legal terminology, customer service level requirements, and complex deliverables. Review exceptions with unit managers. This includes creating and refining processes, tools and templates that can be applied across all vendors and categories, In depth knowledge of the Master Outsourcing agreement to be able to hold suppler accountable for terms and to interpret these terms to Technical Teams, Recommends systems and processes improvements to increase contract effectiveness, Responsible for acting as single point of contact for suppliers to the Vendor Management office and managing those relationships, Research, analyze, and evaluate vendor activities in relation to supplier requests ensuring the overall contract is upheld, Responsible for auditing suppler SLAs and address any concerns, Serve as liaison to other internal teams where Vendor Management will utilize their expertise and tools, Instinctively initiate corrective actions when expectations are at risk of being missed, Being able to influence others, suppler and Technical Teams, Demonstrated experience documenting and analyzing information and data, Strong analytical skills and a deep understanding of vendor management business processes, Ability to partner with business units to recognize areas that require improvement and make recommendations for efficiency gain, Proven ability to multi-task and assess and prioritize responsibilities, Prior work in vendor management or BPO experience preferred, Knowledge of sharepoint and MS accessDB an added advantage, Prior experience of working with Global teams/Transition Management /PMO work would be preferred, Working closely with the business to understand the requirements and advise on best options available, Provide transparent reporting to the business on market data spend, budget and usage, Bachelor Degree or International Equivalent, Banking experience with good knowledge of investment banking and/or global markets, Excellent written and verbal communications kills; presentation skills preferred, Strong prioritization and time management skills, 2 or more years work experience in data management, with strong awareness of industry data standards (e.g. Hr department on training information for buyers and assistants closing dates and lock ). 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